General Regulations & Free Baggage Allowance

At Raci Travel, clear and fair regulations apply depending on the flight route booked. Every passenger from 12 years of age enjoys a generous free baggage allowance for checked baggage of a maximum of 20 kg. Please note that for occupational safety reasons at the airport, no single piece of baggage may weigh more than 32 kg.
Checked Baggage (Checked-in): Maximum dimensions: 80 × 40 × 40 cm | Maximum weight: 20 kg.

Hand Baggage in the Cabin

For reasons of safety and maximum comfort on board, one large piece of cabin hand baggage per person is permitted. This must not exceed a weight of 6 kg and maximum dimensions of 55 × 40 × 23 cm. In addition, passengers are allowed to bring one small handbag or laptop bag (up to max. 40 × 30 × 15 cm), which must be stowed under the seat in front.

Excess Baggage & Additional Baggage

Baggage items that exceed the permitted free baggage limit or additional suitcases are subject to a fee. If you wish to check in two separate suitcases within your 20 kg free allowance, a service fee will apply. Suitcases exceeding the weight limit will be charged per kilogram. Therefore, please plan your baggage carefully in advance.

Service Price List Raci Travel

Baggage Issues & Claims

If your baggage is delayed, damaged, or did not arrive at the destination airport, we sincerely apologize. Please report the damage immediately before leaving the arrival area at the "Lost & Found" counter (PIR report). On our service page, you will find all the important steps and contacts for a quick solution.

Liability & Prohibited Items

Liability for damage to passengers, baggage, and goods, as well as damage caused by delays, non-carriage, or cancellations, is strictly governed by the statutory provisions of the operating airline and applicable international regulations (e.g., Montreal Convention). A list of dangerous and prohibited items (such as drones, e-cigarettes, weapons/ammunition in special baggage) can be found in the link below.